Shipping

To reduce customer exposure to the unpredictable costs of shipping heavy liquid and ice, shipping charges are calculated based on both the total value of the shipment and the shipping conditions of the order, not the weight of the shipment. Products that require the addition of dry ice or ice packs fall into a different calculation tier from orders shipped at room temperature.

All North American orders are shipped (FOB-ORIGIN) from STEMCELL Technologies Vancouver, BC, Canada, or STEMCELL Technologies Seattle, WA, USA, with freight prepaid and added to your invoice as a separate item. Orders are shipped within 1 to 2 working days, depending upon the time of day we receive the order. Shipments are sent every Monday to Thursday via overnight courier service for delivery on the next business day in most states/provinces.

We are aware that overnight delivery is not possible in some regions due to current heavy courier volume. Shipments may arrive in 2 - 3 days in these areas and are proactively packaged to ensure their good condition upon delivery.

We are actively working to minimize costs while providing effective shipping solutions. Our current shipping charges are published below. Please contact Customer Service or your sales representative for more information.

Shipping Charges

Standard shipping charges are calculated as follows (excluding instruments, fresh primary cells):

Order Value
Room Temperature Shipment
Ice Pack or Dry Ice Shipment
Under $100
$61
$61
$100 - $999
$61
$81
$1,000 - $1,999.99
$71
$101
$2,000 - $9,999.99
$86
$136
$10,000 - $19,999.99
$101
$176
$20,000 - $49,999.99
$116
$216
Over $50,000
$216
$316

Standard Shipping Charges for Instruments

Instrument
Freight Charge
RoboSep™-S
$800
STEMvision™
$800
RoboSep™-16
$3,300

Shipping Charges for Fresh Primary Cells

Certain products are only available in select territories. For information regarding product availability and shipping, contact your sales representative or cellorders@stemcell.com for further information.

Contact STEMCELL Technologies

Our Customer Service, Sales, and Product and Scientific Support departments in North America are available between 6 am and 5 pm Pacific Time (9 am and 8 pm Eastern Time). One of our representatives will be happy to help you by telephone or email. Please complete the form to contact us by email. A representative will get back to you shortly.
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