Ordering Online

Ordering online

Start ordering online by creating an account using My Account. You can also create a new account during the checkout process.

Access My Account at the top of any page on our website.

Manage Account

After you create an account and log into My Account, you can:

View order history

Log into My Account and click on "My Orders".

  • Click into each order to view order history.

View invoices

Log into My Account and click on "My Orders" on the left navigation panel to view your order history.

  • Click into each order to access the invoice document once the order has been completed.

Account information

Log into My Account and click on "Account Information".

  • Update your name, email, and TAX/VAT exemption information.
  • Select "Change Password" box to update your password.
  • If you forgot your password, you can request a password reset email to be sent to your login email address. Please allow up to 5 minutes to receive the email.

Billing or shipping address

Log into My Account to view your saved address information.

Explore resources

Once you’ve signed into My Account, you can access any of our online webinars without needing to fill in a form.

Explore all webinars >
Explore all educational resources by area of interest >

Find Products

Search for a Product

Look for a specific product using the search bar at the top of the website. Use the filters to narrow down your results. Popular filters include Cell Type, Species, Application, and Sample Source.

Alternatively, find products by:

Order Options

Add to Cart from product page

  1. Select the desired configuration.*
  2. Adjust the quantity.
  3. Click “Add to Cart”.

*Configurations include "Conjugation", "Platform", "Color", “Size”, etc. Some products have two or more layers of configuration. Product information and pricing will adjust automatically based on the selected configurations.

Quick view

You can use the Quick View feature to add a product to your Cart directly from the product listing page.

  1. Hover over the product thumbnail image to reveal the Quick View feature.
  2. Click “Quick View” to open a window summarizing the product details.
  3. Select the desired configuration.
  4. Adjust the quantity.
  5. Click “Add to Cart”.

You can also click “View Full Product Details” to open the product page.

Express order

Add products to your cart using one of our three express order methods:

If you have a quote, use the "Retrieve a Quote" tool to populate your cart with the quote item(s).

Note: When purchasing items with a quote, you must purchase the quote as-is with no changes in amount or product combination. If any changes to your quote are necessary, please contact your sales representative.

  1. Click the "Express Order" option (or visit stemcell.com/express-order).
  2. Select "Retrieve a Quote".
  3. Enter the "Quote ID" and "Customer ID" referenced in your quote.
  4. Click "Retrieve" to add all of your quote items to your Cart.
  5. Click “Proceed with Retrieval” to review the items in your Cart.
  6. To begin the checkout process, click “Proceed to Checkout”.
  7. To cancel, click “Cancel Quote Retrieval”.

Use the "Manual Entry" form to add multiple products to your cart.

  1. Click the "Express Order" option (or visit stemcell.com/express-order).
  2. Select “Manual Entry”.
  3. Enter the catalog number.
  4. Specify the quantity desired.
  5. If you need additional rows, click on “Add More Rows”.
  6. When ready to add the product(s) to your Cart, click “Add to Cart”.
  7. You will be taken to your Cart, where you can review and modify your items.
  8. To begin the checkout process, click “Proceed to Checkout”.
  9. If you would like to continue browsing products before checking out, click “Continue Shopping”.

Use the "Bulk Import" tool to add up to 350 products to your cart using the CSV template file.

  1. Click the "Express Order" option (or visit stemcell.com/express-order).
  2. Select “Bulk Import”.
  3. Click “Download Template”.
  4. Open the file once the download is complete.
  5. In each row, enter the desired catalog number in the “sku” column, and quantity in the “qty” column.
  6. Save the file.
  7. On the Bulk Import page, click “Upload Your File” and select the saved file.
  8. Click “Add to Cart”.
  9. All products from the file will now be in your Cart.
  10. Click “Cart” to review and modify items in your Cart.

Complete Order (Checkout)

When you’re ready to begin the checkout process:

  1. Click “Proceed to Checkout” on your Cart page.
  2. If you are already signed into your account, you will begin the checkout process.
  3. If you are not signed in, you will be asked to enter your email address to sign in or your account will be created as part of your checkout process.
  4. Follow the checkout process by providing the relevant information pertaining to your order. Card and Purchase Order payments are accepted. Payment options may differ by region.
  5. Once you’ve confirmed all of the order details, review the terms and conditions and click “Place Order Now” to complete the order.

Frequently Asked Questions

How do I apply promo codes to my order?

Log into My Account. The promo code will be added on the checkout page and immediate discounts will be shown.

  1. Check the "I have a Promo Code" box.
  2. Enter the code into the field that appears.
  3. Click "Apply".

For new online users, an account needs to be set up in order to use an online promo code.

  1. On the Cart page, click "Proceed to Checkout" to create an account.
  2. Enter your shipping address.
  3. Check the "I have a Promo Code" box.
  4. Enter the code into the field that appears.
  5. Click "Apply".

How do I connect my lab to my online account?

If you have previously received a lab reference number, follow these steps to associate it with your account:

  1. On the “Cart” page, check the “I Have a Lab Reference Number” option.
  2. Enter your Lab Reference Number exactly as shown on the Customer Discount document provided by your local sales representative.
  3. Click "Apply".
  4. A message will indicate whether a matching record is found in your account and pricing for your lab will be applied automatically.
  5. Click “Proceed to Checkout” to continue with your order.
  6. To change or remove the associated lab name, click “Cancel”.

How do I apply Tax/VAT exemptions to my online order?

Save your exemption ID to your online account by editing your account information.

If you have previously provided your tax exemption document to us, we will ensure the appropriate tax/VAT is removed from your final invoice even if you do not self-identify on your online order.

If you have not provided your tax exemption documents to us, please send your forms and documents to receivables@stemcell.com.

During the checkout process, you can self-identify that your institution/company is tax exempt.

  1. On the billing address page, there is a section to self-identify tax exemption after the billing address section.
  2. Check the "Our Institution is Tax/VAT Exempt" box.
  3. Enter your exemption ID in the field that appears.
  4. Tax will appear during online checkout and will be removed on your final invoice after our customer service team verifies your tax exemption status.

How do I request Certificates of Analysis (CoAs)?

You can look up and/or request Certificates of Analysis (CoA) for individual products and whole kits.

  1. On the “Certificates of Analysis” page, go to the “Retrieve Certificate” tab.
  2. Look up a CoA by entering the “Catalog Number” and “Lot Number” for the individual product or whole kit then click “Retrieve”.
  3. If a CoA has been successfully retrieved, the PDF will populate below.
  4. If a CoA is not available online, go to the “Additional Help” tab and complete the form to have the CoA sent to you via email.

Where do you ship and what are your shipping rates?

View information on shipping and shipping charges.

How long does it take to process orders?

View information on order processing, including how to contact our ordering and customer support team.