Order Processing

As Scientists Helping Scientists, we are committed to meeting your unique product needs with quick order fulfillment from our global network of offices and distribution centers.

Our turnaround for processing and shipment is typically within 48 hours. For next-business-day delivery, standard shipments are sent every Monday through Thursday via overnight courier service.

New Accounts

Orders placed by new customers require additional processing time to ensure correct account set up. Please note that the turnaround time for these orders may be up to 5 business days.

Order Inquiries

For order-related inquiries, our customer service teams are available during regular business hours in your local time zone:

  • North America: between 6 a.m. and 5 p.m. Pacific Time (9 a.m. and 8 p.m. Eastern Time)
  • Europe: between 9 a.m. and 5 p.m. Central European Time
  • Australia, New Zealand, China, and Singapore: between 9 a.m. and 5 p.m. in your local time zone

You may also connect with us via LiveChat for your order-related inquiries. LiveChat is accessible from any page on our website and our comprehensive support staff is ready to chat during the following hours: Mon-Thu 12:00 AM to 11:00 PM PT. Fri 12:00 AM to 5:00 PM PT. Sunday 3:00 PM to 12:00 AM PT.

Contact Our Ordering and Customer Service Team