Order Processing

As Scientists Helping Scientists, we are committed to meeting your unique product needs with quick order fulfillment from our global network of offices and distribution centers.

Our turnaround for processing and shipment is typically within 48 hours. For next-business-day delivery, standard shipments are sent every Monday through Thursday via overnight courier service.

New Accounts

Orders placed by new customers require additional processing time to ensure correct account set up. Please note that the turnaround time for these orders may be up to 5 business days.

Order Inquiries

For order-related inquiries, our customer service teams are available during regular business hours in your local time zone:

  • North America: between 6 a.m. and 5 p.m. Pacific Time (9 a.m. and 8 p.m. Eastern Time)
  • Europe: between 9 a.m. and 5 p.m. Central European Time
  • Australia, New Zealand, China, and Singapore: between 9 a.m. and 5 p.m. in your local time zone

You may also connect with us via LiveChat for your order-related inquiries. LiveChat is accessible from any page on our website and our comprehensive support staff is ready to chat during the following hours: Mon-Thu 12:00 AM to 11:00 PM PT. Fri 12:00 AM to 5:00 PM PT. Sunday 3:00 PM to 12:00 AM PT.

Contact Our Ordering and Customer Service Team

Contact STEMCELL Technologies

Our Customer Service, Sales, and Product and Scientific Support departments in North America are available between 6 am and 5 pm Pacific Time (9 am and 8 pm Eastern Time). One of our representatives will be happy to help you by telephone or email. Please complete the form to contact us by email. A representative will get back to you shortly.

StemCell Technologies Inc. and affiliates ("STEMCELL Technologies") does not share your email address with third parties. StemCell Technologies Inc. will use your email address to confirm your identity and send you newsletters, transaction-related emails, promotional and customer service emails in accordance with our privacy policy. You can change your email preferences at any time.