Instrument Service Training

Five-day hands-on training to support the routine servicing of RoboSep™ and STEMvision™ instruments

RoboSep™ Service Training Course

Training to support the routine servicing of Robosep™ instruments

Catalog #00241RS

STEMvision™ Service Training Course

Training to support the routine servicing of STEMvision™ instruments

Catalog #00241SV
Note on COVID-19 restrictions: STEMCELL Technologies is following local governmental advice and will not conduct in-person training events until it is safe to do so. We are continually monitoring the situation and hope to resume our hands-on offerings soon. In the meantime, we continue to support your training needs with live virtual and on-demand training courses. For our current course availability, please see our training schedule.


These courses are offered to STEMCELL Technologies’ authorized distributors and OEM partners on a number of routine servicing procedures for RoboSep™ or STEMvision™ instruments. Successful completion of the training courses qualifies participants to perform preventative maintenance, diagnostic troubleshooting, and repairs. It is highly recommended that participants have basic operational experience with the instruments and a strong background in electronics and instrument servicing. Successful completion of a written and practical exam is required to receive this level of certification. Ability to communicate in English is mandatory.

Training and Education
Training Programs
Cord Blood Banking; Stem Cell Biology; Chimerism; HLA; Immunology
RoboSep™, STEMvision™
Five Days
STEMCELL Technologies
1618 Station Street
Vancouver, BC, Canada
V6A 1B6


RoboSep™ Service Training

  • Lecture: Introduction to Cell Separation
  • Practical 1: Basic Operation of RoboSep™ Instruments
  • Practical 2: RoboSep™ Installation
  • Practical 3: RoboSep™ Calibration and Verification
  • Practical 4: RoboSep™ Maintenance
  • Practical 5: RoboSep™ Software
  • Practical 6: RoboSep™ Assembly
  • Practical 7: RoboSep™ Components
  • Final Evaluation

STEMvision™ Service Training

  • Lecture: Introduction to Hematopoiesis and the Colony-Forming Unit (CFU) Assay
  • Practical 1: Introduction to STEMvision™ Instrument
  • Practical 2: STEMvision™ Installation
  • Practical 3: STEMvision™ Electrics and Electronics
  • Practical 4: STEMvision™ Camera Assembly
  • Practical 5: STEMvision™ Light Bar Assembly
  • Practical 6: STEMvision™ Maintenance
  • Practical 7: Software Upgrades and Troubleshooting
  • Final Evaluation


Vancouver, CA

Pan Pacific Vancouver
300 - 999 Canada Place, Vancouver, BC V6C 3B5
Sheraton Wall Centre
1088 Burrard St, Vancouver, BC V6Z 2R9
Executive Hotel Le Soleil
567 Hornby St, Vancouver, BC V6C 2E8

Please contact for more information on seasonal rates (when applicable).


Travel Visas

Citizens may require a visa in order to enter the country as visitors. Please contact us at if you require a letter of invitation for your application. Note that travel visas may take up to 30 days to process.

Travel Visa Requirements



A 90% refund will be issued if notification is received in writing more than 30 days in advance of the course start date. No refund will be given with less than 30 days’ notice unless we are able to find another participant to fill the spot.

STEMCELL Technologies reserves the right to cancel the course if we do not receive a minimum number of registrations 30 days in advance of the start date. Should the course be cancelled, your payment will be refunded in full. We recommend that you purchase travel insurance with your flights to cover the possibility of the course being cancelled.

Scientific Resources

Product Documentation

Document Type Product Name Catalog # Lot # Language
Document Type
Technical Manual
Product Name
Instrument Service Training
Catalog #
Lot #

Educational Materials (1)

Human Immune Cytokines

Contact STEMCELL Technologies

Our Customer Service, Sales, and Product and Scientific Support departments in North America are available between 6 am and 5 pm Pacific Time (9 am and 8 pm Eastern Time). One of our representatives will be happy to help you by telephone or email. Please complete the form to contact us by email. A representative will get back to you shortly.

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