Enter your order details below to check the progress of your order. Your Purchase Order Number or Sales Order Number, along with your Institution ID or the ZIP/postal code associated with the order, can be found in your order confirmation email.
If your order includes fresh primary cells, warranties, or services, please contact Customer Support for the latest status update, as these orders cannot be tracked through this interface.
Frequently Asked Questions
What does the order status mean?
Order Status reflects the latest available information. Orders including fresh primary cells, warranties and services cannot be tracked using this feature. See below for a brief explanation of each status.
Order Received: Your order has been placed but has not yet been processed by our team.
Processing: Your order is currently being prepared for shipment.
Partially Shipped: Some items in your order have been shipped, while others are still being processed.
Shipped: All items in your order have been shipped.
Partially Delivered: Some items in your order have been delivered and others are still on the way.
Delivered: Your entire order has been successfully delivered.
Cancelled: Your order has been cancelled by our team and will not be shipped.
Unavailable: Details for your order are currently unavailable. Please verify the purchase/sales order number and ZIP/postal code or contact Customer Support if it has been more than 48 hours since your order submission.
Where can I find my Sales Order Number?
The Sales Order number is listed on the Order Confirmation email and has the format, O-10001234, T-10001234, or 10001234.
Where can I find my Institution ID?
The institution ID is listed on the Order Confirmation email as your Customer No. in the customer details section.
