Frequently Asked Questions: January 1, 2024, Price Change
Kindly review the information below for answers to some of the frequently asked questions about the upcoming price changes.
Why are the prices changing?
Inflationary pressures in the past months have continued to affect raw materials, manufacturing, and operating costs across the globe. STEMCELL Technologies supports the advancement of life sciences research with innovative products and a commitment to superior customer service and technical support. To ensure that our products meet the highest standards for quality and continue to be available, it has become necessary to raise the prices of some of our products.
What will be covered by the price increase?
Some of our products and services will be affected by this change. Please connect with your STEMCELL sales representative for information specific to your institution or account.
Will there be additional price changes?
We will endeavor to maintain the updated list prices for 12 months; however, this may change depending on the evolving market conditions.
How will this affect my standing discounts?
Unless otherwise indicated, all of the pre-negotiated offers and quotes will remain the same, be applied against the new price list, and remain in effect until the originally specified date. Please connect with your STEMCELL sales representative for more information.
What will happen if I submit my order on December 31, 2023, but it is not processed until January 1, 2024?
All orders submitted by December 31, 2023, at 11:59 p.m. PST, will not be affected by the price change. We will honor the previous price list.
Has my institute or third-party procurement partner updated our electronic catalog system?
We have been working with institutions around the world to ensure that their records have been updated and ordering processes remain unaffected. We encourage you to reach out to your procurement team or STEMCELL sales representative to inquire about the status of the update. If STEMCELL Technologies is not in your internal e-procurement system and you would like us to be, please contact your STEMCELL sales representative to initiate this change.
